A-1 was very quick to check out our AC that quit working. Once we determined a new unit was the direction we wanted to go, they got us taken care of really fast. Text notifications with a photo of who was going to arrive at our house were an unexpected but very nice feature. We saw four different people from the initial repair technician, to sales, to two installers, all were very polite and professional. Their work is top-notch. We had a water heater installed also while they were out knowing ours was old and likely near end-life. Highly recommend.