Whenever I have required your services, I have been able to contact your office and arrange to receive a phone call at my office when your repair people are within five minutes of arriving at my house.  This user friendly arrangement allows me the convenience of not missing a whole morning or afternoon of work to wait for a repair person. Kudos! I am very happy with the climate control at my house.  I am very happy with your customer service.  When I opened the envelope that I thought would be a remittance reminder, I found a $25.00 gift certificate for dinner at Paisano’s.  A-1, your service has knocked my socks off!  I am so taken with your customer service I would like you to know that I will refer any friend or stranger to you for plumbing and heating service.  If you need or want a testimonial, I will be happy to provide one.